Dropbox Drops Users' Rights Through Forced Arbitration

Did you get the late-night email from Dropbox about their updates? (Here’s the blog post in case you missed it.) If you are wondering what the innocuous language about "adding an arbitration section" really means, it's simple: it means if Dropbox lets your data slip into the wrong hands, you are out of luck and they can't be held accountable. 

They make it sound nice, but really it is an abusive practice called forced arbitration. It grants Dropbox a license to steal and violate the law by eliminating users’ access to justice through the courts. Instead you are forced into Big Business’s own secretive dispute mill. Meanwhile in the same section, Dropbox asserts its ability to take you and others to court.

Corporations bury forced arbitration clauses in the fine print of numerous consumer contracts. Most Americans do not even know forced arbitration exists, but when corporations write the rules, we lose every time. 

You may say, “But wait there’s an opt-out clause.” Here’s the deal though, Dropbox is banking on the fact that only a handful of users actually will opt-out. What is it really? Opt-outs are nothing more than corporate insurance policies that allow them to appear consumer-friendly but really ensure they will never have to face in court the millions of users who don't opt-out and whose justice has been denied.

It’s time for corporations to drop forced arbitration. 

What can you do? 

First, opt-out and start saving money for a plane ticket to San Francisco (that's the place Dropbox forces you to go court).  

Second, tell Congress to revoke corporations’ license to steal by stopping forced arbitration